Contact the State Library of Ohio
Hours are from 8:00 a.m. to 5:00 p.m., Monday–Friday
Please use the Customer Service Form to inform both the vendor and the Statewide Delivery Team of any issues or questions you may have.
Reporting Delivery Service Issues
The bulk of issues and problems that arise for Statewide Delivery are best communicated by filling out and submitting the Delivery Customer Service Form. For any issues that are not covered by the items mentioned below such as billing questions or general inquiries please contact the either one of the individuals listed above.
- Missed deliveries and⁄or driver did not show
- Physical location address change
- All items not picked up
- Closing dates (other than scheduled)
- Scheduling special BOL pickup⁄shipment
- Outstanding Service
- Claims procedure; for missing or damaged items
- Any issue requiring documentation